Resolve
Automotive.
- Take the stress out of complaints.
- Resolve Automotive is your end to end complaint handler.
- A digital platform for dealers and customers, to follow their progress.
- 25 Years of Motor Dealer Experience
- All Finance Complaints handled compliantly
Operationally Sharp
Experience
Management
Case View
Why Resolve?
Handling customer complaints requires dedicated attention and practical expertise. We operate as an extension of your dealership, managing every type of complaint so you can focus on your business.
Independent Handling
We provide an objective, arms-length assessment of each complaint, removing the emotion and ensuring decisions are grounded in fact and fair process.
Clear Communication
Dealers and their customers benefit from a centralised portal, with updates, documents and decisions organised into one clear case record.
Regulatory Alignment
Built with current industry guidelines in mind. We help ensure your complaint journey meets expected standards without cutting corners.
Time Recovery
Free your team from protracted correspondence. Hand over the administrative weight and refocus your resources on daily operations.
Simple to use.
Easy to follow.
Resolve brings each complaint into one clear digital journey. Dealers and customers can follow progress without relying on scattered emails, repeated calls or disconnected documents.
- 01 A clear view of each complaint and its progress
- 02 Updates organised into one consistent case journey
- 03 Designed for dealers, customers and complaint handlers
How it works.
A streamlined, disciplined process built on decades of motor trade and finance experience. No friction, just clear progression.
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01
Intake & Acknowledgment
Log the complaint details through our digital workflow. We acknowledge receipt with the customer and set clear expectations from day one.
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02
Investigation & Review
Our experienced handlers review the case, liaise with necessary parties, and compile a comprehensive, objective overview of the situation.
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03
Final Resolution
We issue a clear, written response detailing the outcome. Should the case escalate, the complete, documented timeline stands ready for external review.
We handle the complexities of complaint management, delivering clarity and process without the distraction.
Built exclusively for independent motor dealers navigating today's regulatory landscape.
Our approach prioritizes procedural fairness, timely communication, and rigorous adherence to industry norms. Trust an experienced specialist to take the difficult cases off your desk.
Contact Us
Tell us who to contact at your dealership and how we can help. Your enquiry will be sent directly to our team.